Shipping policy
Logistics Policy
About the place of shipment
All orders are shipped from China.
Delivery time
Usually 1-3 working days
Our working hours: Monday to Friday （Beijing time）
Delivery area
All regions of the world (some regions may not be able to deliver, please refer to your address for details)
Shipping and estimated delivery time
We choose high-quality logistics providers to cooperate, and set different levels of freight for different countries/regions, so the freight will be charged according to different countries, the total weight of the purchased goods, and the logistics method you choose.
We have set up four logistics methods:
Standard
CR express
Dedicated logistics
Expedited
For different regions, our estimated delivery time is:
North America:
Standard 10-15 days
CR express 7-15 days
Dedicated logistics 5-15 days
Expedited 5-12 days
European region:
Standard 10-15 days
CR express 7-15 days
Dedicated logistics 5-15 days
Expedited 5-12 days
Middle East:
Standard 10-15 days
CR express 7-15 days
Dedicated logistics 5-15 days
Expedited 5-12 days
Southeast Asia and Australia:
Standard 9-15 days
CR express 7-12 days
Dedicated logistics 5-12 days
Expedited 5-10 days
South America:
Standard 10-25 days
CR express 7-20 days
Dedicated logistics 5-20 days
Expedited 5-15 days
African Region:
Standard 25-60 days
CR express 10-35 days
Dedicated logistics 10-20 days
Expedited 5-15 days
Other areas:
Standard 10-30 days
CR express 7-25 days
Dedicated logistics 5-20 days
Expedited 5-15 days
Free shipping conditions
We will set up free shipping according to specific regions and discounts, but not all countries have it, hope you understand
How to track shipments
You can log in www.17track.net or https://tracking.wanbexpress.com/ website, enter your logistics tracking number to check
Logistics guarantee
We will purchase logistics insurance for your order/delivery. Your order will be 100% covered. Without insurance, we responsibly issue money to customers once the package leaves our warehouse and must follow guidelines such as claims through the shipping company. This means that refunds, replacements, etc. will not be issued until resolved with the shipping company.
If you have any product quality and shipping problems, you can contact our online customer service, or send an email to our official email shopify@wutaleather.com.
About tax
For IOSS in Europe, we have cooperated with logistics providers, and we will bear it. Other taxes are determined according to local conditions.
Returns
We understand that sometimes products don't work for customers so, products can be returned within 30 days of purchase if in new, unused condition. (Products with shrink wrap will need to be in the unbroken, original shrink wrap. Products received in brand packaging need to be returned in their original packaging).
Leather can be returned within 30 days as long as it has not been split. Because splitting is a specific request, we can not approve leather that has been split for a return.
Please also note the pictures are our best representation of the leather and colors vary from monitor to monitor. If color accuracy is very critical for you we recommend emailing us and purchase a sample cutting prior to purchase. Also note color can vary production dye lot to dye lot.
Please contact us to receive approval for your return. You will be given an RMA# that needs to be included in the return.
You are responsible for return shipping costs, including packaging.
We ask that you ship items back to us in the same manner we shipped them to you. Upon receipt of items, we will inspect them and if they arrive in new condition we will issue a refund. If items have been damaged in shipping because of how they were packaged we will not be able to issue a refund.
It can take up to 7 days from the received date for us to issue the refund. It can also take an additional 7-10 days for the refund to show up on your original payment method.
We want to ensure you receive high-quality products from the manufacturing partners we work with. Feel free to contact us with any questions regarding our return policy.
Please send returns to us at:
Room 301B, Hehe Creative Park, Huangbian, Baiyun District, Guangzhou, China